Chiclet Policies 

1. Shipping Policy

• Shipping Methods: Express delivery, GHTK, J&T, Viettel Post.
• Delivery Time: 1-2 days within Ho Chi Minh City; 3-5 days outside. Pre-order timelines communicated upon confirmation.
• Note: Delivery times are estimates and may vary.

2. Privacy Policy

• Data Collection: We collect name, email, phone number, and address for order confirmation and customer support.
• Usage: Information is used for order processing, marketing, and legal requirements.
• Security: Personal data stored securely; access restricted to authorized personnel.
• Customer Rights: Customers can update personal information and request privacy-related inquiries.

3. Refund Policy

• Eligibility: Refunds within 14 days for unused, undamaged items with original packaging.
• Processing Time: 5-7 business days.
• Conditions: Refunds for cancellations and undelivered items.

4. Exchange Policy

• Eligibility: Exchanges within 14 days for items that are unused, undamaged, or incorrectly delivered.
• Conditions: Customers must report exchanges within 48 hours and may need to cover price differences.

5. FAQs

• Shipping: Estimated delivery is 1-2 days (HCMC) and 3-5 days (outside). Inspect items before payment.
• Returns: Must request within 48 hours; return shipping costs vary.
• Refunds: Process initiated through customer service; 5-7 days for processing.
• Contact: Available via phone or email.

6. Contact Information

• Phone: (+84) 35 996 2206
• Email: support@chiclet.art.com
• Address: Sarina Building A, Sala Urban Area, 62 Hoang The Thien, An Loi Dong Ward, Thu Duc City, HCMC.